Workforce Initiatives
Center for Customer Service Excellence
The JEVS Center for Customer Service Excellence prepares individuals for a full-spectrum of customer-service related careers. The employer-driven curriculum provides individuals with the essential universal soft skills, considered "must-haves" in service industries such as banking, hospitality, retail, insurance, call centers, and more.
Using a hands-on approach, students learn the importance of communication, decision-making, and interpersonal skills. JEVS Center for Customer Service Excellence also stresses and teaches basic computer skills. Guidance through all possible barriers is offered, including help with child-care and transportation. The program works in conjunction with the Center for Literacy, which provides on-site training in math, writing, and other subjects.
Services
- Customer service training based on National Skill Standards
- Advanced-level training programs for incumbent employees
- Résumé and job interview preparation
- Job placement assistance
- National Professional Certification in Customer Service®
- Assistance in managing child care, transportation, and other personal issues
Eligibility
- Must have children 18 or under and must also receive public assistance or meet the 235% Federal Poverty Income Guidelines
Enrollment
Contact the Center for Customer Service Excellence.
Cost
There is no cost for those who qualify. For those individuals who do not meet the eligibility criteria, please call for more information.
Location
1211 Chestnut St., Room 206
Philadelphia, PA 19107
Hours
Monday– Friday: 9 am–5 pm
Contact
TEL: 267.238.3928
EMAIL: customerservice@jevs.org
Retail Skills Center
Serving Philadelphia, Montgomery, Chester, and Delaware counties, the Retail Skills Center strives to enhance the skills of any individual interested in working in the retail, sales, and service industry. Created by the National Retail Federation (NRF) and operated by JEVS Human Services, the Retail Skills Center recruits, trains, and places people in jobs at the King of Prussia Mall and the surrounding area. Jobs in the retail industry offer stability, flexible schedules, and great potential for rapid advancement.
RSC’s interactive workshops and personalized training programs are based on the national retail industry's standards and staffing needs, and cover such areas as sales and customer service, work-readiness, professional interviewing techniques, and one-on-one consultations. School-to-career programs, job fairs, National Customer Service Certification, and advanced level training programs for current retail workers are also provided. Assistance in managing childcare, transportation and other issues is included in the program. The "core" retail-training program is free to all students who qualify, and is a combination of instructor-led workshops and self-paced study. Fees for other training (customized courses, field trips, National Customer Service Certification) are based upon class or group size and services delivered.
Services
- Skills training essential for productive employment in retail and other customer service-oriented businesses
- Instructor-led workshops and personalized training programs based on National Skill Standards
- Advanced-level training programs for incumbent employees
- Résumé and job interview preparation
- Job placement assistance
- National Professional Certification in Customer Service®
Eligibility
Please call for more information.
Enrollment
Contact the Retail Skills Center for an appointment.
Cost
Please call for more information.
Location
The Plaza at King of Prussia Mall, Upper Level
160 N. Gulph Road, Suite 2140
King of Prussia, PA 19406
Hours
Monday–Friday: 9 am–5 pm
Contact
TEL: 610.337.7449
EMAIL: customerservice@jevs.org
